1.Only defective/damaged products will be accepted for returns/refunds.

2.User need to raise an alert with us within 24hrs from the date of delivery for being eligible for the return.

3.Only those products will be eligible for return policies which are received by us within the the warranty of the product.

4.Comoany retains the right to examine whether the product returned is defective/damaged and based on the verification Company will either reship/replace the product.

5.In case product is defective or damaged, then the Naaptol team will replace and reship the product to the same shipping address of the User, subject to the availability of the stock of the product.

6.In case the returned product is not defective/damaged, then the User will be informed about the same and the same product will be reshipped to the shipping address of the order.

7.User will not be liable for shipment charges for the replaced/reshipped product.If the product is unavailable in stock, then a request for the refund will be initiated and the same shall be informed to the User through registered email.

1.What to do if I have complaint related to the Product ?

You can call at our customer support number 0120-6787437 for any kind of assistance or you can email us at  "support@naaptol.com."

The request for complaint of the product shall be received withint 24hrs for return request and within product warranty for a replacement request.. However if you feel that customer support executive is not able to resolve your complaint then kindly feel free to escalate your matter through mail at Email Id :support@naaptol.com.

2.Why can't I return my item? Possible reasons can be any of the below

a)Return policy timeframe:You might be outside the return window mentioned in the product details.

b)Product category: Some items like innerwear, food, and opened media can't be returned.

c)Item condition:The item must be unused, undamaged, and in its original packaging with tags and accessories.

d)Product policy:Certain brands or categories have specific no-return policies. Check the product page.

3.My return request was rejected. Why?

a)The seller might have found the item damaged, used, or missing parts during the inspection.

b)You might have requested a return after the timeframe allowed in the return policy.

4.How do I return an item?

a)Go to "My Orders" in your account.

b)Choose the product you want to return.

c)Click "Return" and select the reason.

d)Add comments and submit the request

e)Choose replacement, refund, or exchange based on the product's return policy.

f)Pack the item securely with its original packaging, tags, and accessories.

g)Schedule a pickup (if applicable) or drop it off at the designated location.

5.Why did the delivery person refuse to pick up my return?

 Ensure you selected the correct return reason and the item meets the criteria. If denied, ask the reason to avoid similar issues.

6.Can I get a refund instead of a replacement?

It depends on the product and seller's return policy. Check the product page for details.

7.What if my return period is over, but the product is malfunctioning?

a)Check the product's warranty period. Contact the brand for service if covered.

b)If the warranty is expired, explore paid repair options with authorized service centers.

8.Do I have to return freebies with the product?

Yes, all items received with the product need to be returned for a complete refund.

9.Why my return is still not approved?

Contact customer support for an update.

10.What if I have multiple issues with the product ?

Contact customer support through "Orders" for assistance.

11.When is a return not possible?

a)Damaged, used, or missing item components.

b)Consumable items that have been used or installed.

c)Missing packaging or accessories.

d)Tampered with or missing serial numbers.

e)Products with manufacturer warranties.

f)Products after the return window or open-box delivery acceptance.

g)Product not working after return window:

h)Returning due to personal preference:

i)Non-returnable items as per below list.