1.Why did the courier refuse my return pickup?

Couriers check items against specific criteria.If something's wrong (e.g.,wrong reason code,incorrect item),they'll refuse pickup.Ask the courier for the reason and double-check your return request details.

2.My pickup is complete.When will my refund be processed?

It usually takes 24 hours for the pickup status to update.After that,the seller processes your refund.

3.Why do I need to ship the item myself?

Pickup might not be available in your area.Ensure you ship it to the correct address within product warranty of the return, email to avoid delays.

4.Can I reschedule my pickup date?

Yes,you can choose a convenient date during the return process

5.Can I change the pickup address?

You cannot change the pick up address

6.What are the checks required for Return Items ?

a)Product Identification Accuracy:The product's name,image,brand,serial number,article number,IMEI and barcode all match the information on your order.

b)Original Price Tag: The original MRP tag is still attached and clearly visible on the product packaging.

Complete Product with accessories and Freebies: Make sure all the items that came in the box are included, such as the remote control, starter kit, instruction manual, charger, headphones, and any other freebies or combos.The product should include all original accessories, including the remote control, starter kit, instruction manual, charger, headphones, and any freebies or combos.

d)Please ensure that all components originally included in the packaging are present, including the remote control, starter kit, instruction manual, charger, headphones, and any additional items.

e)The product must include all standard accessories, as well as any bonus items or bundled offers that were advertised.

f)Unused and unworn:The product should show no signs of use, including wear and tear,scratches,or any kind of damage.

g)Clean and undamaged:The product should be free of dirt,stains,or any other marks that indicate use.

h)Original packaging:If possible,please return the product in its original packaging, including any manuals,tags,and accessories.

i)Quality check seals intact:Do not tamper with any quality check seals or warranty seals that may be present on the product.

Device reset:For smartphones,laptops,and tablets,please erase all personal data by formatting the device and disabling any screen lock security (PIN,pattern,fingerprint).

k)In case of Multiple return requests how will I know which product is the courier picking up?

l)Verify the product details with the courier before handing it over.Each pickup will have a specific tracking ID sent via SMS.

7.Will I get the replacement product during pickup?

NO, the replacement will be shipped after pickup. Check your "Orders" section for details.