Customer Support

Complaint For Defective Products-

  • Product Related / Refund Related Queries.

  • Product Related:
    • The request for complaint of the product shall be resolved within 15 business working days. However if you feel that customer support executive is not able to resolve your complaint then kindly feel free to escalate your matter through mail at Email Id : customer support page you can click on feedback to give in your inputs for us to improve and raise to you expectations and make your shopping the best deal.
    • You can call at our customer support number :+91 0120-678-7437 (Mumbai)
  • Refund Related:
    • Refund is processed within 10 to 15 working days.Ex: If amount is deducted from credit card, then the refund will go back to account itself, that is through the same payment mode.
    • If there are any discrepancies regarding the payment like connection has failed between the payment gateway and Internet /Website, then the failure of payment may occur. For such instances immediately forward the mail at on priority.For IVR Orders we do require scanned copy /Fax /Identity proof at this mail Id Email Id: or call at customer support number:+91 0120-678-7437

    Disclaimer: Naaptol is a service provider. Naaptol, through its logistics partners collect the goods ordered by customers and have them delivered to the customers. Naaptol disclaims any liability if the vendor fails to make the requested goods available for delivery.

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