Help
Terms of Sale-
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Shipping & Delivery
1.Do you ship outside the India?Unfortunately,for the time being our services are restricted to India only.
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2.My order hasn't shipped yet. What can I do?
Don't worry! Most orders ship within 1-2 business days before delivery. If yours hasn't, just contact our helpful Customer Support team.
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3.Can I check contents before accepting the delivery?
While opening before delivery isn't possible, you can accept it and reach out to us later if you have any concerns.
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4.How fast can I get my order?
Check the Track My Order page for your specific location! Orders will arrive by that date.
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5.My order is stuck at the delivery hub.
Why isn't it out yet? Relax, the courier is responsible for timely delivery. You'll get an SMS once it's on the way!
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6.I can't track my order even though it's shipped. Why not?
Tracking may not work at some times. Just check again after some time.
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7.I had a bad experience with the delivery person. Can I complain?
Absolutely! We are customer centric organization and work with likeminded courier partners you may Contact our Customer Support with details, and we'll work with the courier to resolve it.
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8.What do the different order statuses in "My Orders" mean?
We've made it clear! Here's a breakdown:
a)Approved: Order confirmed by the seller.
b)Ready to Ship: Packed and ready for pickup.
c)Dispatched: Picked up by the courier and moving to a logistics facility.
d)Shipped: On its way to you!
e)Out for delivery: Almost there! Delivery person will arrive by 9 pm.
f)Delivered: You've got it!
g)(Continue with remaining statuses)
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9.How will I get my order?
All orders arrive straight to your doorstep via reliable couriers.
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10.What if I miss the first delivery attempt?
No problem! Couriers will try again the next working day, with two more attempts following.
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11.When will I get my order after it's "Out for Delivery"?
Expect it anytime during the day latest by 9 pm.
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12.Why did I get a new delivery date on the original delivery day?
This happens due to unexpected courier issues. We'll update you via SMS/email.
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13.Can I combine orders from different sellers for delivery?
No, as sellers are in different locations and timelines vary so it is not feasible to combine the orders for delivery.
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14.How do I track my order details?
View them in the " Track Order" page. Kindly select an option to view the information of your order. This will enable us to provide you immediate response.
Note: Either mobile no. OR Email address is required
Order ID *
Mobile No.
Email ID
Submit Clear
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15.My order status says delivered, but I haven't received it. What do I do?
Check with neighbours/friends/house owners who might have received it. If not, contact us for help.
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16.I found the package open or tampered. What do I do?
You should reject it at the door.
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17.Can I collect my order from the warehouse?
No, for security reasons, orders are delivered to the provided address.
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18.Why does the estimated delivery time vary for each seller?
This depends on the product type, seller's location, delivery partners etc.
